Reclaimed timbers exhibit natural weathering, wormholes, erosion, and other characteristics due to prolonged exposure to the wild. These are not man-made flaws. Kindly consider these 'natural defects' when purchasing reclaimed wood furniture and contact our customer service with any concerns before making a purchase. Thank you.

We ship internationally. Please contact our customer service team on the website for more info. Delivery to the United States typically requires 10-15 business days.

USA Shipping cost include:

• a handling fee of $63/sq m + wood support of $21/sq m + international shipping fee

Shipping fee details:

To West USA (zip code start with 8,9) 

• 150~300kg                                 $2.1/kg
• 300~500kg                                $1.7/kg
• 500~1000kg                              $1.5/kg
• 1000~9999kg                           $1.4/kg

To Mid USA (zip code start with 5,6,7)

• 150~300kg                                 $2.4/kg
• 300~500kg                                $2.2/kg
• 500~1000kg                              $2.1/kg
• 1000~9999kg                           $2.0/kg

To East USA (zip code start with 0,1,2,3,4)

• 150~300kg                                 $2.4/kg
• 300~500kg                                $2.1/kg
• 500~1000kg                              $1.8/kg
• 1000~9999kg                           $1.7/kg

Returns: We share pictures or videos of your ordered furniture for confirmation before shipping, and, as a policy, we do not accept returns.

Defective or Damaged Products: In the rare event that you receive a defective or damaged product, please contact our customer service team within 7 days of receiving the item. We will guide you through the return process and arrange for a replacement or refund.

• Change of Mind: Unfortunately, we do not accept returns for a change of mind. We encourage you to carefully review your order before completing the purchase. If you have any questions about a product, feel free to contact our customer service team online for assistance.

Refunds: Refunds will be issued in the following scenarios:

• Defective or Damaged Products: If your product is deemed defective or damaged and cannot be replaced, we will issue a refund minus any shipping costs incurred.

• Order Cancellation: If you wish to cancel your order, please contact us as soon as possible. Refunds for canceled orders will be processed within 7-10 business days.

Please note that PAYA reserves the right to refuse returns or refunds that do not meet the above criteria.